Returns Policy

If you are not totally satisfied with any Viola product simply return the package and goods within 14 days. Contact our office or include a note of reason for return in parcel. We guarantee to replace or refund without question.

Delivery and Freight charges (Postage and packaging)

Shipping charges $7 anywhere in NZ up to 3kg. We do not charge extra for Rural Delivery. International parcels are priced on weight and the information is automatically generated as you go through the check-out process. You may cancel your order at any time during this process if you decide the shipping costs are not acceptable. All NZ parcels are sent via courier except where there is only a PO Box, Private Bag or Rural Delivery address; we will then use NZ Post. When paying by cheque please include P+P charges with all orders. If unsure of amount to send then pay the higher rate, we guarantee to return any overpayment immediately in your parcel. See delivery page for more information on this topic.

GST

All prices include 15% GST. If this rate should change our prices will adjust to immediately reflect this.

Payment of Orders

No order will be despatched prior to receiving payment unless specifically arranged with management. We accept Visa or Mastercard credit cards only.  All details are secure when ordering online using Paystation.  Alternatively you may order by fax, post or phone.  We do not encourage customers to send credit card details via e-mail. We accept New Zealand cheques and payment by direct credit into our bank account (account details are available during the Shopping and Check-Out proceedure)  please contact us directly if you have any further questions.

Shipping Overseas (International)

WE SHIP WORLDWIDE, and offer a fast, efficient daily despatch service to all destinations using AIRMAIL New Zealand Postal Service for all shipments. If your parcel exceeds 2kg then we are required to use International Courier which will incur extra postage, we will make contact with you about this before dispatching your parcel.

Do not order items that are illegal to import into your country (liquids, perfumes and essential oils are the most common products not allowed). Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

Please note, additional charges may apply to some countries.  For example, UK customers may be subject to an International Handling Fee of 8GBP + VAT which is payable upon delivery.  Please contact your local postal service to enquire if fees may apply to your country.

For overseas shipments we can only accept VISA or Mastercard. Shipping rates have been included in the Check-Out process and you are able to make all credit card payments securely with Paystation.

All credit card charges will be transacted in NZD at the exchange rate automatically set daily by YOUR credit card provider.   

Shipping within NZ

North Island Courier and Post Office Charges
Up to 5kg $7.00
Over 5kg - up to 10kg $12.00
South Island Courier and Post Office Charges
Up to 5kg $7.00
Over 5kg - up to 10kg $20.00