Returns Policy

If you are not totally satisfied with any Viola product, simply return the package and goods within 14 days. Contact our office or include a note of reason for return in parcel. We guarantee to replace or refund without question.

Delivery and Freight charges (Postage and packaging)

All parcels are sent via courier except where there is only a PO Box, Private Bag or Rural Delivery address; we will then use NZ Post. When paying by cheque please include P+P charges with all orders. If unsure of amount to send then pay the higher rate, we guarantee to return any overpayment immediately in your parcel. For delivery please allow between 2 and 4 working days (courier usually deliver overnight, but NZ Post can take a bit longer) from the receipt of your order.

GST

All prices include 15% GST. Our prices did not increase in October 2011 as a result of this new rate. We have elected to absorb the increase in GST until further notice.

Payment of Orders

No order will be despatched prior to receiving payment unless specifically arranged with management. We accept Visa or Mastercard credit cards only.  All details are secure when ordering online using Paystation.  Alternatively you may order by fax, post or phone.  We do not encourage customers to send credit card details via e-mail. We accept New Zealand cheques and payment by direct credit into our bank account (account details are available during the Shopping and Check-Out proceedure)  please contact us directly if you have any further questions.

Shipping

WE SHIP WORLDWIDE, and offer a fast, efficient daily despatch service to all destinations.

Please note, additional charges may apply to some countries.  For example, UK customers will be subject to an International Handling Fee of 8GBP + VAT which is payable upon delivery.  Please contact your local postal service to enquire if fees may apply to your country.

For overseas shipments we can only accept VISA or Mastercard. Shipping rates have been included in the Check-Out process and you are able to make all credit card payments securely with Paystation.