Shipping & Returns


Returns Policy

If you are not totally satisfied with any Viola product, simply return the package and goods within 14 days. Contact our office or include a note of reason for return in parcel. We guarantee to replace or refund without question.

Delivery and Freight charges (Postage and packaging)

All parcels are sent via courier except where there is only a PO Box, Private Bag or Rural Delivery address; we will then use NZ Post. When paying by cheque please include P+P charges with all orders. If unsure of amount to send then pay the higher rate, we guarantee to return any overpayment immediately in your parcel. For delivery please allow between 2 and 4 working days (courier usually deliver overnight, but NZ Post can take a bit longer) from the receipt of your order.

GST

All prices include 15% GST. Our prices did not increase in October 2011 as a result of this new rate. We have elected to absorb the increase in GST until further notice.

Payment of Orders

No order will be despatched prior to receiving payment unless specifically arranged with management. We accept Visa or Mastercard credit cards only.  All details are secure when ordering online using Paystation.  Alternatively you may order by fax, post or phone.  We do not encourage customers to send credit card details via e-mail. We accept New Zealand cheques and payment by direct credit into our bank account (account details are available during the Shopping and Check-Out proceedure)  please contact us directly if you have any further questions.

Shipping

WE SHIP WORLDWIDE, and offer a fast, efficient daily despatch service to all destinations.

Please note, additional charges may apply to some countries.  For example, UK customers will be subject to an International Handling Fee of 8GBP + VAT which is payable upon delivery.  Please contact your local postal service to enquire if fees may apply to your country.

For overseas shipments we can only accept VISA or Mastercard. Shipping rates have been included in the Check-Out process and you are able to make all credit card payments securely with Paystation.

All credit card charges will be transacted in NZD at the exchange rate set daily by YOUR credit card provider.   Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

Shipping Costs within NZ - effective 1st Dec 2011.

We use Fastway Couriers for all deliveries except where there is a Post Office Box, Private Bag or Rural Delivery address, these are then sent via NZ Post.

North Island Courier and Post Office Charges
Up to 3kg$6.50
Over 3kg - up to 10kg$10.00

South Island Courier and Post Office Charges
Up to 3kg$6.50
Up to 5kg$10.00
Up to 10kg$15.00

OVERSEAS SHIPPING

We use AIRMAIL New Zealand Postal Service for all overseas shipments.

Do not order items that are illegal to import into your country (liquids, perfumes and essential oils are the most common products not allowed). Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

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