Returning Customer
I am a returning customer
Register Account
If you already have an account with us, please login at the login form.
Your Account Has Been Created!
Congratulations! Your new account has been successfully created!
You can now take advantage of member privileges to enhance your online shopping experience with us.
If you have ANY questions about the operation of this online shop, please e-mail the store owner.
A confirmation has been sent to the provided e-mail address. If you have not received it within the hour, please contact us.
Account Logout
You have been logged off your account. It is now safe to leave the computer.
Your shopping cart has been saved, the items inside it will be restored whenever you log back into your account.
Delivery Information
Your shipment
We pride ourselves on dispatching all orders the same day they are received (with the exception of orders paid by internet banking which will be dispatched once payment is received). Goods are shipped via TOLL Couriers with tracking and signature required (unless requested otherwise by you) and NZ Post for all Rural Delivery and PO Box addresses. Whichever shipping method we choose will provide you with the most efficient and reliable delivery service to your address.
Rural Delivery
IF YOU ARE ON RURAL DELIVERY you must include this in your address. Failure to do this will cause delays in shipping your parcel. We also reserve the right to charge the extra Rural Delivery fee if the correct shipping option is not selected by you. The cost to Viola Organics Ltd for Rural Delivery tickets is an additional $3.70(NZ Post) and $4.85 (Courier).
What is included
Shipping
fees include handling, packing and shipping charges. We advise you to
group your items in one order. We cannot group two distinct orders
placed separately (unless they are done so at the exact same time), and
shipping fees will apply to each of them. Special care is taken to
protect fragile objects.
Our commitment to recycling.
We use only recycled boxes and packing materials and/or materials that can be recycled. You will also observe that your order invoice may be printed on recycled paper as we often come by this from local schools/businesses who wish to minimise their waste materials.
Goods not arrived?
If
you do not receive your goods within 1 -2 days North Island, and 2 -3
days South Island please check your inbox or text for tracking
information which was sent to you at time if dispatch. You can then track your parcel directly with Toll Couriers. or phone your local depot 0800 865 547 and quote YOUR tracking number (eg: VIO00025578).
This service is not available for NZ Post shipments - contact us directly so we can begin a track and trace enquiry an your behalf